Document status: DRAFT for owner and legal review. Delivery arrangements and charges are still being confirmed and have not been committed. They will be published here before the store opens.
1. Where we ship
Pawvora delivers to addresses within New Zealand. We do not currently ship internationally. Coverage across regions, including rural addresses, will be confirmed as we finalise our delivery arrangements.
2. Delivery charges
Our final shipping charges are being confirmed and are not yet available. No shipping charges are active because check-out is not yet enabled. Once confirmed, our delivery charges and any free-delivery thresholds will be shown clearly on this page before you place an order.
3. Delivery timeframes
We have not committed to delivery timeframes at this stage. Estimated delivery times will be published here, and shown at check-out, as soon as our delivery arrangements are confirmed. Please note that rural delivery and busy periods can affect delivery times.
4. Order minimums
Whether a minimum order applies is part of our supplier and delivery negotiations and is still to be confirmed. We’ll state any minimum order value clearly before check-out is enabled.
5. Taxes and delivery
Goods pricing is in New Zealand dollars and includes GST. Any GST applicable to delivery charges will be shown at check-out once charges are confirmed.
6. Delays and shortages
If a delivery is delayed, or an item in your order is unavailable, we will contact you. You are not required to accept a substitute you did not agree to, and you may cancel for a refund at any point before dispatch if you choose.
7. Delivery problems
If your order arrives damaged, missing or incorrect, please contact us via our Contact page as soon as possible. Where delivery is handled by a carrier, we’ll help you resolve issues with undelivered or damaged parcels.
8. Questions
If you have a question about delivery, please contact us or see our FAQ. Shipping details may change as we confirm arrangements, and we’ll keep this page updated.