Document status: DRAFT for owner and legal review. This document will be reviewed and finalised before the store opens for orders.
1. About these terms
These Terms & Conditions (“Terms”) apply to your use of the Pawvora website and to any orders you place with us. Pawvora is operated by AMD Marketing Ltd, a company registered in New Zealand. By using this site, you agree to these Terms. If you do not agree, please do not use the site or place an order.
2. Legal seller and trading brand
The legal seller of the goods supplied through this website is AMD Marketing Ltd, trading as Pawvora. Further business and registration details (including our registered address, GST number and New Zealand Business Number) are pending confirmation and will be published here and on our About page before the store opens.
3. Prices, tax and currency
All prices are shown in New Zealand dollars (NZD) and include GST (Goods and Services Tax) unless stated otherwise. Prices are those displayed at the time you place your order. We aim to be accurate, but if an error is made, we may contact you before proceeding.
4. Placing an order
When you place an order you are offering to buy the goods on these Terms. We will confirm acceptance when we send you an order confirmation, or when the goods are dispatched if no separate confirmation is sent. We may decline an order for a legitimate reason, such as suspected fraud or where goods are unavailable.
5. Payment
Payment must be received in full before goods are dispatched. Payment is processed through a secure external payment provider. Full card details are not stored on our systems. No payment service is currently enabled on this site.
6. Delivery
We deliver to addresses in New Zealand. Delivery costs, coverage and expectations are set out in our Shipping & Delivery page. Delivery timeframes are not yet committed and will be confirmed as we finalise our delivery arrangements.
7. Availability and out-of-stock items
We try to keep our information accurate. Where a product is unavailable or out of stock, we will let you know and, where possible, give you the choice to wait, substitute (with your agreement) or receive a refund.
8. Consumer Guarantees Act 1993 and Fair Trading Act 1986
Your purchase from a New Zealand business is protected by New Zealand consumer law. Under the Consumer Guarantees Act 1993, goods must be of acceptable quality, fit for their purpose and match their description. If goods fail to meet these guarantees, you are entitled to the remedies set out in that Act. Nothing in these Terms limits your rights under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. The consumer guarantees generally do not apply where goods are acquired for the purpose of a business.
9. Returns and refunds
Our approach to returns is set out in our Returns & Refunds page. This includes the treatment of faulty, damaged and incorrect goods, and our separate decision on change-of-mind returns. Refund processing timeframes are not yet committed and will be confirmed before launch.
10. Cancellations
You may cancel an order before it is dispatched. If goods have already been dispatched, our returns policy applies. Where you have already paid, we will refund you in line with our refund policy.
11. Our liability
To the fullest extent permitted by law, and subject to the rights and remedies you have under New Zealand consumer law which cannot be excluded, our liability to you in connection with an order is limited to the amount you paid for the goods in that order. We are not liable for indirect or consequential loss that was not reasonably foreseeable.
12. Intellectual property
Unless otherwise noted, the text, design, branding and content on this website are owned by or licensed to AMD Marketing Ltd and may not be reproduced without our permission.
13. Acceptable use
You agree not to use this website for any unlawful purpose, to attempt to interfere with its operation, or to use it in any way that breaches these Terms.
14. Privacy
Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.
15. Disputes and applicable law
These Terms are governed by the laws of New Zealand. If a dispute arises, you may contact us to try to resolve it informally. Any legal dispute will be subject to the jurisdiction of the New Zealand courts.
16. Changes to these Terms
We may update these Terms from time to time. The current version will always be available on this page. Please contact us if you have questions about these Terms.
Contact: You can reach us through our Contact page. Legal seller: AMD Marketing Ltd, trading as Pawvora (New Zealand).