Document status: DRAFT for owner and legal review. This policy will be reviewed and finalised before the store opens for orders. Nothing in it is a confirmed commitment until approved.
1. Who we are
Pawvora is an online pet store operated by AMD Marketing Ltd, a company registered in New Zealand. Throughout this policy, “we”, “our” and “us” refer to AMD Marketing Ltd operating the Pawvora brand. Our business and registration details, including our registered address, GST number and New Zealand Business Number, are not yet published and will be confirmed here before the store opens.
2. The information we collect
We collect information where you choose to provide it and where it is needed to operate the store:
- Account and order details — name, delivery and billing address, email address, phone number, and the contents of orders you place.
- Contact-enquiry details — your name, email address, subject and message when you contact us, plus an optional order number.
- Customer-support correspondence — records of your communications with us.
- Technical information — where needed for security and to make the site work (for example, IP address and browser information).
3. How we use your information
- To provide and deliver goods and services you order, including arranging delivery.
- To manage your account, process payments and maintain order records.
- To respond to enquiries and provide customer support.
- To meet our legal and accounting obligations.
- To protect the security and integrity of our website.
We do not sell your personal information. We will not add you to a marketing or newsletter list without your explicit consent.
4. Contact form data handling
When you contact us through our contact form, we use the information you provide solely to respond to your enquiry and provide support. We ask for your consent before you submit the form and we do not use contact-form submissions to build marketing lists. Please do not include sensitive material or other people’s details in your message.
5. Who we share information with
We share information only where it is necessary to operate the store and provide our services, including with:
- Payment processors — to process payments securely. No payment service is currently enabled; details of any provider will be added here before launch.
- Delivery providers — to deliver orders, once delivery partners are confirmed.
- Accounting / business services — where required for invoicing and record-keeping.
- IT and hosting providers — who host or operate the website we use to run Pawvora.
We only share the minimum information needed, and we require the parties we work with to handle your data responsibly.
6. Payments and security
When payments are enabled, they will be processed by a secure external payment processor, and we will not store full card details on our systems. We apply appropriate technical and organisational measures to protect the information we hold.
7. Cookies
Our website may use essential cookies and similar technologies to keep the site working, such as remembering your cart or login. We will only use analytics or advertising cookies with your consent, where applicable, and you can change your consent settings at any time.
8. How long we keep information
We keep personal information only for as long as needed for the purposes described in this policy or as required by law (for example, tax and record-keeping obligations). When information is no longer needed, we delete or de-identify it.
9. Your rights
Under the New Zealand Privacy Act 2020 you have the right to access the personal information we hold about you, to request correction of inaccurate information, and to ask us to stop using or disclosing your information in certain circumstances. To exercise these rights, please contact us using the details in section 11. We will respond within a reasonable time and in line with the Privacy Act. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner.
10. International transfers
Pawvora is operated from New Zealand and we aim to keep your information in New Zealand wherever possible. Where a service provider processes data overseas, we take reasonable steps to ensure it is protected to a standard consistent with the Privacy Act 2020.
11. Contacting us about privacy
If you have questions about this policy or how we handle your information, please contact us:
Contact: Please use our Contact page for privacy matters and questions about your information. Legal entity: AMD Marketing Ltd, trading as Pawvora (New Zealand).
12. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the date of the latest update shown at the foot of the document.