FAQ

Not yet. We’re preparing the store and confirming our products, suppliers and delivery arrangements. Check-out is currently disabled, and we’ll announce when we open for orders.

Yes, Pawvora delivers within New Zealand only. Full coverage, charges and timeframes will be confirmed on our Shipping & Delivery page before we open.

Whether a minimum order applies is still being confirmed, and will be stated clearly before check-out is enabled.

Payment methods are being finalised and no payment service is enabled yet. We’ll publish our accepted methods before we open for orders.

Yes. All prices are shown in New Zealand dollars (NZD) and include GST, unless clearly stated otherwise.

Pawvora is a demonstration, so nothing is available for purchase yet. You can browse the demonstration concepts on the Shop pages. Real products will be listed here as sourcing is confirmed.

Premium pet food is a category we plan to offer, but it is not listed yet.

If an item is faulty, damaged or not what you ordered, contact us and we’ll put it right, in line with your rights under the Consumer Guarantees Act 1993. See our Returns & Refunds page.

Change-of-mind returns are still under consideration as a separate policy decision. We’ll confirm whether they’re offered, and on what terms, before we open for orders.

You can cancel an order before it is dispatched. Once goods are dispatched, our returns policy applies.

You can reach us through the form on our Contact page — it’s the quickest way to get in touch.

Pawvora is a New Zealand-operated online pet store. See our About page.

Please see our Privacy Policy, which explains what we collect and how we use it, and your rights under the Privacy Act 2020.